Refund and Returns Policy

Refund and Returns Policy for SMARTWHEELSUSA – Electronic Wheels

At SMARTWHEELSUSA, we are committed to providing you with high-quality electronic wheels and a seamless shopping experience. We understand that sometimes a return or refund may be necessary. This Refund and Returns Policy outlines our guidelines for such situations to ensure fairness and clarity.

1. Returns Eligibility:

You may be eligible to return your product within [5] days of the original purchase date if:

• The product is damaged or defective upon arrival: Please inspect your package carefully upon delivery. If you notice any damage to the packaging or the product itself, please take photos or videos immediately and contact us within [5] days of receiving the item.
• You received the wrong product: If you received a product different from what you ordered, please contact us within [5] days of receiving the item.
• The product is unused and in its original condition with all original packaging, accessories, and documentation intact. This includes, but is not limited to:
  • Original box and all internal packaging materials
  • Chargers, cables, and other accompanying accessories
  • User manuals and warranty cards (if applicable)
• The product has experienced a manufacturing defect within the warranty period. (See Section 4 – Warranty)

Please Note:

• Returns are NOT accepted for products that have been used, modified, or damaged due to misuse, negligence, accidents, or improper maintenance.
• Returns are NOT accepted for reasons of personal preference, such as simply not liking the product after it has been opened.
• Custom-built or special order electronic wheels are NOT eligible for returns, unless they are defective or damaged upon arrival.

2. Return Process:

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@smartwheelsusa.com or call us at within the return eligibility period (as outlined in Section 1). Please provide your order number, the reason for the return, and any supporting photos or videos (if applicable).
2. Return Authorization: Our customer support team will review your request and, if approved, issue you a Return Authorization (RA) number. This RA number must be clearly marked on the outside of the return package. Returns without an RA number will not be accepted.
3. Packaging and Shipping: Carefully repackage the product in its original packaging and include all original accessories and documentation. Ensure the package is securely sealed to prevent damage during transit. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
4. Shipping to: Ship the package to the following address:[Your Company Name] [Your Return Address] [Your City, State, Zip Code]We recommend using a shipping method with tracking and insurance, as we are not responsible for lost or damaged returns.
5. Confirmation and Tracking: Please email us the tracking number for your return shipment to info@smartwheelsusa.com.

3. Refunds:

Upon receiving and inspecting your returned product, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, a refund will be processed to your original payment method within [5] business days. Please note that processing times may vary depending on your bank or credit card company.
• Partial Refunds: In some cases, a partial refund may be issued if the product is not returned in its original condition or if there are missing accessories.
• Rejected Refunds: If your return is rejected due to non-compliance with our return policy, we will notify you and return the product to you at your expense.

4. Warranty:

SMARTWHEELSUSA offers a [1] year limited warranty on all electronic wheels, covering manufacturing defects in materials and workmanship under normal use. This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, negligence, accidents, or improper maintenance
• Modifications or alterations to the product
• Components subject to wear and tear (e.g., tires, brake pads) unless the failure is due to a manufacturing defect.

To make a warranty claim, please follow the same steps as outlined in the Return Process (Section 2). If the product is deemed to have a manufacturing defect within the warranty period, we will, at our option, repair or replace the product. If a replacement is not available, a refund may be issued.

5. Exchanges:

Currently, we do not offer direct exchanges. If you need a different product, you will need to return the original product and place a new order.

6. Shipping Costs:

• Original shipping costs are non-refundable, unless the return is due to a defect or error on our part.
• You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

7. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

• Email: info@smartwheelsusa.com
• Phone: +1 (720) 608 9162

8. Policy Updates:

SMARTWHEELSUSA reserves the right to modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any updates. Your continued use of our website and purchase of our products constitutes your acceptance of any changes to this policy.

Thank you for shopping at SMARTWHEELSUSA